PLEASE ADD COMMENTS

24/6/2011

PLEASE FEEL FREE TO LEAVE YOUR COMMENTS CONCERNING MY SERVICE.CLICK ON THE ADD COMMENTS ABOVE THEN LEAVE A MESSAGE AT BOTTOM OF PAGE. THANKYOU

173 Comments

Simon

11/7/2011 01:21:50 pm

I Emailed Mark after i had a problem with my Cubika and his name/user popped up on a couple of forums with good advice. I sent him a description of my problem and he promptly emailed back with some steps to take and what the likely problems were dependent on the outcome of the steps. From here I was able to actually fix my own machine with some simple tools, however had it have been more serious I would have been very happy to send my machine for a service given the quality of advice and help already received. In short a very helpful and knowledgeable chap with first class service

Martyn Price

14/7/2011 10:36:38 am

I tried to buy a component for my gaggia from this guy on ebay, he told me not to buy it, he said it probably wasn't that part I needed.
He lost the sale but gained a friend.
I was determined to fix it myself and recieved many helpful emails to that end.
Finally I sent the machine to his address up North and he fixed it straight away. Needless to say it was all my fault and he was right all the time. If you own a Gaggia then eventually you're going to find out how difficult it can be to get it repaired or serviced. So make a note of this site and use it.

Julian Mcnulty

18/7/2011 02:15:55 pm

I bought a couple of items off Ebay from Mark first, on the road to restoring my Gaggia Classic. Great comms and everything arrived perfectly. He even sourced me a pipe I needed that was not advertised on ebay.
I then found out I needed to replace the boiler as an element had gone. After corresponding through many emails trying to help me, he asked for my phone number and phoned me up, to talk me through the repairs.
Exellent guy, extremely happy with all aspects of the help and service I received from him.
Highly reccomended stand up guy.
Thank you Mark.
Now to learn how to pull a decent shot. :)

Jim Roberts

24/7/2011 12:23:38 pm

Mark repaired my Gaggia Coffee when I had almost given up hope for it. Some months later, I had a minor problem, emailed Mark on a Sunday and got a reply within the hour. By teatime I had fixed the problem following Mark's advice and was drinking my (great) coffee. This is a service you can trust - you know what you will pay and you won't be ripped off unlike some other repairers. Thanks for everything Mark.

Rich

28/7/2011 05:02:53 am

Thank you ever so much for your help Mark, my spare o-ring has arrived, and I will be sure to recommend you to anyone I know with a coffee machine.

Rick Stanwood

31/7/2011 04:56:08 am

This is a very unusual service for Gaggia problems. Not only is Mark knowledgeable but he willingly shares his knowledge to find the right solution. Only then does he sell you something. So this is a trustworthy man, who takes trouble. He is a very welcome exception to what one often encounters from "official" repairers. Now that Phillips has taken over Saeco Gaggia, he is an even more welcome alternative.

fred jones

6/8/2014 05:26:51 am

How do I contact Mark

Clive Wickham link

3/8/2011 11:03:44 pm

After speaking to Mark and taking his advice, I ended up with a fully working machine for the same price as the Gaggia Repair site wanted for transport! Very friendly, knowledgeable and highly recommended.

jon shaw

4/8/2011 01:11:27 am

Mark did an outstanding job of servicing our baby - I sent it to him on Friday and it was back working in our kitchen by lunchtime on Tuesday! Outstanding service and quality of work. A pleasure to deal with as well. Very impressed!

Kevin

5/8/2011 02:02:47 pm

I found this site via Google,and emailed Mark about the problem with my Gaggia Classic not frothing milk correctly,and he replied quickly,then phoned me with the solution, which was simple,and did not need any outlay on parts!!A man that knows his stuff and is not out to sell you parts you do not need,but I now know who to come to when I do!!Many thanks Mark.

simon phipps

11/8/2011 08:06:02 am

I emailed mark and received a call back the next day. My baby D had stopped pumping water, and after talking to Mark he advised me that the machine was likely just blocked and gave me instructions on how to clean the solenoid. Sure enough this is the problem, and although I'm going to have to repeat this a few times until the powder descaler is fully out of the machine, I know this is the fault. Many Thanks Mark.

Farooq

14/8/2011 11:44:31 am

Mark's guidance is a breath of fresh air!
I saw his details on a coffee forum and emailed him to request a service on my Gaggia Classic. Rather than take my money he gave me detailed instruction on how I might fix the problem. I am a complete novice to coffee machine engineering but nevertheless gave it a go in the knowledge that I would send him the Gaggia if I was not successful.
His guidance worked; the Gaggia Classic now works like new.
Mark I am very grateful to you and shall be recommending you to everyone I know who has a coffee machine! Thank you very much indeed. Farooq

JohnG

16/8/2011 02:20:16 am

My Gaggia Baby stopped working 2 months out of guarantee. I tried one or two things but to no avail and even contacted Gaggia Service about a repair but really didn't fancy sending away. It sat idle for 6 months until I saw Mark's web site and he subsequently travelled over to my home on the Fylde coast. It was really useful to watch him service the machine and to be able to discuss question I had.
Mark is a really friendly guy and very free with advice. I am once again drinking great coffee cannot recommend his services highly enough. Many thanks.

Scott

20/8/2011 09:43:09 am

What a superb service and a genuinely nice and helpful bloke Mark is.He really knows these machines like the back of his hand. My gaggia classic had stopped priming coffee. A few days later Mark came round and sold me a new solenoid (at no profit to himself) as mine had totally blown. It was great to discuss it all with him, and he showed me exactly what had happened with it. He also replaced a few parts that needed it for no extra cost. I now have a much improved machine and great coffee again. Thanks very much Mark

Nick link

27/8/2011 01:08:47 pm

Found Marks details on a coffee forum, I was fairly confident of the fault, though at the limit of my knowledge. Ordered the parts, which arrived very quickly and in 30 Mins the machine was back together and making superb coffee. I would not hesitate recommending Mark, I will not look anywhere else for support or parts for my coffee machine. Thanks Mark.

Geoff & Doreen Beardmore

5/9/2011 02:16:04 am

We have read all the comments about Mark and agree with every one. We had two Gaggia machines; it was too far for him to travel to us so we went to him where he dealt with us in a most helpful and friendly way - loved what he does; as a bonus we had a lovely day out in a stunning area. Walked around the market whilst for Mark to ring us to say our machines were ready. They were, and are both working perfectly. Would not hesitate to recommend Mark (and the area for a day out).

Tom

24/10/2011 05:57:00 am

After having a few issues with my Gaggia Classic I emailed Mark for advice, believing I would have to send the machine to him for a service. Although it was a weekend, Mark replied to my email within an hour and confirmed the solution to the problem. I now have a fully working machine that's like new. I was very impressed with the swiftness of Mark's reply and will certainly recommend his services to friends, as well as use his services myself, in the future.

Steve M link

26/10/2011 09:58:20 am

Having found Mark through Ebay, I was on the verge of purchasing one of his re-conditioned machines, when I Emailed him with details of the problem with my original Gaggia Cubika, that was broken.
He promptly replied with some steps to take, and what the likely problems, in regards to my Cubika and from here I was able to actually fix my own machine with some simple tools, thus saving the outlay on a replacement machine.
Mark’s knowledge and helpfulness is impressive, and some of the major manufacturers’ service departments could really learn a thing or two from him!!
Not only has he proved to be a “highly recommended stand-up guy”, as already quoted in other comments, this is a service you can trust.
Thanks for everything Mark

James

29/10/2011 04:20:36 pm

Great service - reasonably priced. This guy diagnosed the problem with my machine, where many failed, without seeing it. Spare parts arrived quickly.
Thanks Mark.

Martin

7/11/2011 07:08:33 am

Fantastic service again, solved the problem over the phone.
If only all repair services were like this.
Knowledgeable and very helpful.
Thanks Mark

Alastair

19/11/2011 01:46:38 pm

Responsive, helpful service and supply of spare part for my Gaggia Coffee espresso machine. The pare part he supplied was around half the price quoted by Gaggia's official parts department (shame on you Gaggia).

I have used a number of places before, but non have come close to the service through Mark.

I will be using again if the old machine makes it to its next service!

mark palfreyman

23/11/2011 08:39:27 am

Found Mark on ebay whilst looking for group head gasket for a baby class 06. Needed a couple of other spares too. Very helpful , organised a price,payment and despatched parts quickly. Excellent, recommeded.

Martin Horrobin

25/11/2011 12:49:23 am

Mark was very quick to answer my email query, and gave me advice that cured my problem at no cost. Would definitely recommend for parts/servicing.

John T

2/12/2011 10:54:09 am

Mark helped me diagnose the problem with my Gaggia Baby Class and quickly supplied me the necessary parts to repair the machine. Machine now working fine thanks to Mark. Would definitely recommend.

James

12/12/2011 01:15:38 am

Our Gaggia Classic stopped flowing a couple of weeks back. An emergency situation, as I'm sure any coffee-lovers would agree. And after a brief search on the web, all decent Gaggia-related forums and message boards seemed to point to this site.

So I emailed Mark (the owner) and he got back to me right away, even though as it turns out, he was on holiday!

He's a really great guy and clearly a real expert, who knows these machines inside and out. He even offered to diagnose the problem over email and send out a couple of parts (thus saving me any call out charge).

After a couple of emails however, I decided to book him for a house visit, just to be sure. He came round, diagnosed the issue within minutes, fixed it and even serviced the boiler while he was at it.

Full of knowledge and insightful industry humour, I was alarmed to discover that he actually loathes coffee and prefers tea :)

However, this did not stop him demoing a technique that has improved our coffee making no end (actually involving using less coffee that we're used to using), and left us with crema that was running thicker than I ever remember. The utopia, as far a me and my girlfriend are concerned.

Personally, I simply wouldn't bother looking anywhere else for help.

Highly recommended.

James

Angie

16/11/2012 03:32:17 pm

Spot on review. Mark really is as good a you've described!
I'd like to know how to improve my crema too so please share :)

Lynda

18/11/2012 06:23:29 am

I use Waitrose espresso coffee comes in a silver tin; amongst the cheapest and tastes great ( its heresy I know but I buy it ready ground ) Fill the coffee holder to the top smooth off excess with your finger and then tamp down firmly but not with great force. Good luck !!

Stephen

7/1/2012 01:06:25 am

Having spent a fortune on a gaggia baby class and a classic any problems were a nightmare when dealing with Gaggia UK who went into administration. Marks approach has restored my faith in the machines and has helped me diagnose and fix my baby class solenoid issue with nil fuss & expense. I would have no hesitation in buying parts or sending my machine to Mark for repair if required and will use him again.

Maurice

12/2/2012 04:50:06 am

Emailed Mark this morning (SUNDAY) with problem with my Cubika Plus. Got an unexpected reply within 15 mins with advice which Mark thought would cure the problem.
5 mins later following Marks suggestion machine up and running and brewing again.
Thanks Mark you are a star!

Paul Marjoram

16/2/2012 06:51:31 am

My baby class had been idle for some time because nothing was coming through the group head (Later discovered to be Scale/Solinoid issue) I had the same problem 'repaired' whilst it was in warranty but alas this was short lived. Out of warranty and not willing to pay for another short lived 'Gaggia repair' I recently decided to have a go at fixing it myself. After some googling I found Mark. What a saint this guy is. With his help, not only am I slamming a good crema expresso down my neck every morning but I've also had my faith in mankind restored. Thanks again Mark, you're a gem.

Chris Manning

19/2/2012 10:19:43 am

Our 20 year old Gaggia Classic needed a major overhaul and having given it a clean out last year, decided to give it the full go-over this year with gasket, o-ring and boiler replacements. Mark has provided excellent service and support throughout, with all the items being despatched promptly, well packaged and all as ordered. I am nearly finished, the steam cock is now struggling with the rest of the machine's new-found verve, so that will probably be next. It has been extremely satisfying recovering this wonderful and characterful mechanical and I'm glad Mark is here to help us all.
Chris

Gavin

20/2/2012 10:20:56 am

I contacted Mark for some advice and he responded straight away and was most helpful.
I ended up sending my Gaggia Baby Twin to him for repair and it was fixed within 24 hours of him receiving it.
The machine was received back in great condition with a custom repair to suit London's hard water and didn't cost me much either.
Most impressed!!

Cameron

22/2/2012 04:20:04 am

My Gaggia stopped flowing, emailed Mark and within 20 mins had a reply, a phone call the next day for some advice and some instructions, 30 mins of tinkering and cleaning and my machine was up and running again. This is whatt you call superb service, I would have no hesitation in sending my machine if anything serious went wrong with it, very highly recommended.

Nick Waite link

29/2/2012 02:16:26 pm

My Gaggia Baby kept tripping out my entire house electrics! Really worried it was beyond repair. Marked talked me yhrough the steps required to totally fix my machine. He supplied all the parts and even told me how to conduct a boiler service! My machine has never worked better. The replacement solenoid valve Mark sells is a definite upgrade! Thanks so much, excellent customer service!

Yuri

1/3/2012 01:44:58 pm

Super helpful people, thank you very much! The machine is soon repaired thanks to you.
Unbelievable, how quickly Mark replied with detailed explanations. Thank you!

Laurence Harris

2/3/2012 11:43:33 am

First class service from Mark to help me fix my own Gaggia Cubika. Firstly he seems to respond to emails 24/7 with an easy ordering system for spare parts. Part arrived pretty much next day. I had a bit of trouble fitting the spare valve and getting a good flow of water for making coffee so I emailed Mark. Immediately he relied with his phone number and talked me through what i needed to do. He was very friendly and has great knowledge of the machine that helped me get it running again in less than a couple of hours. Rarely these days is customer service so exemplary! thanks!

Peter

5/3/2012 03:46:18 am

Very good service on our 8 year old Gaggia Classic. Mark has brought it back to full performance!

Mike

7/3/2012 02:02:33 pm

After acquiring an old Gaggia MM grinder, I needed to strip it down to repair it. I was having a nightmare of it until Mark spotted my request for help on a forum and kindly guided me through the procedure via email - Result!

Stephen

9/3/2012 08:08:41 am

My Baby Class was causing the house RCD to trip out. After searching for info to help me repair it I found this website and emailed Mark with the problem. To my surprise I got an instant reply and help to pinpoint the faulty component - the solenoid valve. Ordering the part from this website was simple and it arrived within 2-days. I fitted it in less than 15mins. Truly excellent customer service, highly recommended.

Callum Sword

14/4/2012 04:08:03 am

Like other commenters, I searched and found mark's details on various coffee forum threads, after finding I had a blocked Cubika

I emailed him with a description of my problem, there was a fair amount of email and reply in the end, his advice was always spot-on, very prompt and I have no hesitation in recommending him. The advice given was easily followed by me, and meant the machine was running again without an external visit.

He wouldn't even take any contribution for the responses he gave!

Aaron

23/4/2012 12:27:23 pm

After contacting Mark in regards to a leaking steam valve he let me know he had one instock for a great price and told me how to replace it. The very next day the replacement arrived and works fantastic. Highly recommended fantastic service, very helpful and quick delivery! Thanks Mark will be coming stright to you when I need something else.

Aaron

Neil

24/4/2012 10:07:09 am

I emailed Mark after finding his details on one of the coffee forums. I'd looked for a few days to find someone that could supply a new solenoid. Emailing him on a Sunday and he was back in touch within the hour. After a few more mails I'd ordered the part I needed and a couple of other items. Arrived really quick and now I'm back up and running. I know where to come if I need any advice or bits and I'd recommend anyone else to do the same. Cheers Mark very much appreciated.

alec harvey

26/4/2012 02:58:59 pm

having bought a second hand Baby Twin from ebay not working I Stripped it and bought a gasket set from Mark cleaned it up put it back together but no water or steam out of wand
Mark to the Rescue
He told me to check the alignment of the magnet on steam valve so simple if you know how
Thanks again Mark

Mark O'Neill

29/4/2012 07:57:54 am

Mark is a solid source of Gaggia-related know-how and helped me resolve a particularly tricky situation involving the electronics on my Gaggia Classic. Very rapid responses and excellent service.

Thanks Mark!

Nick P

14/5/2012 02:45:56 am

I called Mark when my MDF grinder stopped working. I suspected there was a cut-out which had operated but didn't feel confident about opening up the entire machine to check. Mark confirmed there was an internal fuse, gave instructions for finding it, and sent an exploded diagram to make it all clear.

Brilliant service and I now have a functioning grinder again.

James O'Neil

27/5/2012 06:28:11 am

Hey thanks -- the solenoid was just plugged up. Used your information on websie to figure that out. It was exactly as described. I did not need to remove the boiler, the solenoid was reachable. I had already taken the solenoid off before and soaked in vinegar overnite; but it did not work. I removed solenoid again and disassembled per your instructions. It works like new now.You the Man!

Simon

10/6/2012 02:25:41 am

Mark kindly drove well outside his local area in order to repair my Gaggia Baby machine, after his generous attempts to talk me through the process failed (entirely due, it must be said, to my technical ineptitude). Within an hour, the device was up and running once more. Friendly, professional service from a genuine and honest chap. I wouldn't hesitate to recommend his services to others and I'm sure I'll call on him again in the future, too.

Alan Hedgecock link

14/6/2012 01:14:59 am

After I bought a faulty Gaggia Classic online I found Mark's eBay site where I began buying parts top fix the machine. The parts arrived very quickly and were reasonably priced.

I eventually fell into more trouble and had a few failed attempts at fault finding so, having seen Mark offers advice, I emailed him with a few questions.

To cut a story short the advice and support from Mark has been inspiring and I now have a fully functioning espresso maker.

Thanks for everything Mark :)

nick

2/7/2012 02:36:32 pm

Mark went well out of his way to help me find the fault with my Cubika machine, even to the point where he advised me not to buy any spare parts from the site and to put the money towards a new machine instead.

Honest advice really appreciated.

Jamie

18/7/2012 03:52:36 am

Mark is an extremely approachable guy, with his help I reincarnated my Gaggia Baby twin after it had been sitting dormant in my garage for a year or so, due to making space for baby sterilisers and bottle warmers. Now the early mornings have come I desperately required my "rocket fuel" morning espresso's more than ever. He assisted me with fault finding and supplying spares. Thanks a million, he is truly the Gaggia King! Would definitely recommend as he's completely honest, willing to assist and knows his stuff.

Russell (Manchester)

25/7/2012 05:31:13 am

My partner and I have a Baby Gaggia that was firing out steam and so I looked online to find out where to get it fixed. Came accross this page...sent an email.....got a reply straight away and was asked to call a number. Was given instructions over the phone and it didn't quite work...called back and after some more instructions managed to fix the coffee machine myself.......amazing.....I was expecting to be paying some stupidly huge bill to get it fixed but in the end I did it myself with phone help...THANKYOU! Russell (Manchester)

ALISON WHITEHEAD

26/7/2012 11:55:11 am

After having some trouble with my viva gaggia ie no water was coming from the brew head but coming from the frother, I searched for answers on the net to no avail then come across this website, I asked a question and was promptly replied to by Mark and he told me it was probs the ball in the self priming valve that wanted cleaning, so I did that and wooooooohpeeeeeh it worked and im very grateful, many thanks for everything....Alison

David Kilding

8/8/2012 09:29:37 am

Having contacted Mark via the website for advice on a Baby Gaggia problem , he came back immediately with some possible solutions . After a process of elimination , I ordered a new thermostat which was despatched the same day and using the parts view in a PDF downloaded form his website I replaced it. Mark was happy to email back with advice and follow up which is fantastic service for such a small value purchase - thanks so much Mark !

HArry

4/9/2012 10:58:01 am

As indicated in previous comments above, Mark is one of the 'Good Guys' - Very helpful and much appreciated. Willing to spend time with quick responses. Thanks very much.

Neil

8/9/2012 09:33:31 am

Absolutely delighted with Mark being able to fix my cubika from a simple e-mail and tools I had around the house. Fixed from home in 5 mins and enjoying great coffee again, Would have cost a fortune to ship and most companies would just say that it needed replacing at £xxx! Delighted to find an honest expert! Thanks so much.

Ben link

13/9/2012 10:28:16 am

If you are trawling the internet (as I was) looking for a solution to any problem with your machine LOOK NO FURTHER! Having contacted several other companies I was left with the option of sending my machine via courier to one of 3 other companies, none of whom were able to offer any advice but all of which were happy for me to deliver my machine for a service during which they would ascertain whether it was fixable. Unhappy with the prospect of paying loads of money upfront (Philips) or even more money (gaggia-uk) without any guarantee whatsoever I narrowed it down to mrbean2cup who was able to offer the same as the 2 previously mentioned companies but was within travelling distance for me reducing my costs considerably. I then stumbled across this site via one of the coffee forums and everything changed. I emailed Mark explaining what the problem was and what I'd done to try and fix it myself without the aid of coffee! A couple of hours later he called me on my mobile explaining that he was going on holiday in a couple of days and so it would be a couple of weeks before he was able to look at it but "not to worry because he would talk me through the solution to the likely problems..." (Wow) I followed his instructions - dismantling my beloved Gaggia even further - it was beginning to look like an exploded diagram spread out in pieces across my floor. A couple of phone calls later and with the newly found inspiration and advice from Mark my machine was back in full working order and newly serviced by me. It’s quite rare these days to find someone so helpful, friendly & honest, on top of which someone willing to impart their knowledge & experience to a potential paying customer. Thank you so much for all your help, it’s good to know there are still good people out there.

Colin

3/10/2012 09:57:16 am

Stumbled across this website on a forumn whilst trying to source a part for gaggia baby dose expresso machine. The problem was the steam wand being stuck open. I emailed mark asking if he could supply the part for me. Later that day I received a call from mark explaining how to repair the part for no cost.

HIGHLY recommended - many thanks Mark!

Colin Ramsay

21/10/2012 11:03:09 am

Finding Mark's website saved my Gaggia Baby Dose - possibly from the bin. I enjoy taking things to bits but without the guidance I found here - and the phone call to Mark on a Sunday afternoon - I would have had little idea what I was doing. Mark talked me through how to clean the solenoid valve and how to check it was OK. The machine's all back together now and working perfectly.
I really can't thank Mark enough. Of course, I get the benefit of a free repair to my machine, and with that comes the satisfaction of having fixed it myself. But on top of that, and just about as valuable, finding someone who gives up their own time to help, like Mark does, for no profit, is a precious thing. I only wish there was something I was expert in so that I could do the same!
Cheers
Colin

Deborah Rowland

4/11/2012 07:10:45 am

We made contact after reading all the comments and FAQs on this site as had a problem now water coming through our beloved Gaggia Classic. All indications suggested the solenoid problem and Mark agreed with this and gave us some very detailed instructions, which my partner Nigel followed. Now all working as was a blocked solenoid as predicted - thank you for your help you are a star

Lynda

4/11/2012 07:22:27 am

I can not praise Mark highly enough. I was attempting to de gunge my much loved and well used Gaggia Classic when I came to the part that simply wouldn't budge. I emailed Mark explaining the problem and within a matter of minutes there was some helpful advice. Still I wasn't quite confident so emailed again for further clarification another email whizzes back - it really was like having him standing by talking me through. End result a wonderful espresso and Mark is one of my favoutrite men!! What an absolute diamond.

Alison

12/11/2012 12:07:32 pm

We ordered a spare part for our Gaggia and have been delighted with the good customer service. Mark replied to our questions promptly and knew the part we needed. The price was the best we found and the part arrived the next day. Thanks Mark!

Angie

16/11/2012 03:22:50 pm

The chap behind this user friendly website really is as reliable, helpful and customer service orientated as previous comments suggest.
Whether you order replacement parts from him or just trouble shoot your fault, you wont regret becoming a customer or asking his advice. His wealth of knowledge has often helped customers repair their machines without even having to spend a penny and if a replacement part is needed you can be confident that it will be at a reasonable price.
Mark responds to emails almost instantly and he really couldn't do enough to help me get my Gaggia back at it's brewing best.
A genuinely nice guy and obviously not in it for the money :)

Colin Elwood

17/11/2012 12:08:26 pm

I replaced a few components on my gaggia coffee machine - when I plugged it in it tripped my home RCD. I sent a msg to Mark explaining the problem - I received an email reply about 10 mins later in which he asked for my mobile number. 20 mins later he called and talked me through a very easy fix. Machine now running beautifully! Wife also delighted as she thought I would need a new one for xmas!!! Thanks Mark.

Tom

19/11/2012 07:30:04 am

Brilliant, diligent service! My old Gaggia classico was looking like it should be thrown out. Mark fixed it, and when it had a few teething troubles and didn't perform 100% he had it sent back at his own expense to make sure it worked perfectly. Very happy - and many thanks.

Amy

26/11/2012 04:14:36 am

My dad bought us a second hand gaggia cubika off ebay for our anniversary recently. It seemed to work fine for the first week and then gradually less and less water was coming through until it was literally a few drips! I had expected problems to develop and thought we'd end up having to spend pounds to get it fixed. Stumbled upon Marks website on a coffee forum and then saw everyones really positive comments on here. He had replied within hours with simple advice and hey presto, water is flowing how it should. There aren't many genuinely honest helpful people out there it seems anymore, but we've found one in you Mark, so a huge thank you.

David Tomkins

17/12/2012 06:20:48 am

I found Mark via coffee forums - my Baby Gaggia was dead - no lights, no nothing. In my house, this is a VERY bad thing.

I sent a brief email expalining the problem, and within a few minutes I had a response. Interestingly, the message appeared to be sent from a mobile device - as were a lot of later emails - it was like the equivalent of my own personal support desk! So, within a couple of hours and a few emails he made the call that the problem was a blown internal fuse. Cost £7. Paypal and a couple of days later, the fuse was on my doorstep.

As he had described, when I opened the machine, there was the fuse ready for replacement. 10 minutes later I was back online!

Wow! Thanks Mark. I have already recommended you to other felow Gaggia owners, and have his email stored in my phone just in case....

One last thing - on taking the lid off my Gaggia machine (two screw) it was clear what a wonderfully user servicable machine this was (unlike so many products nowadays). If the pump or the heater or anything died, I think I'd be confident in giving it a go with parts and guidance by Mark and me and a screwdriver doing the rest!

Simon D

21/12/2012 10:43:03 am

Found Mark on a forum, followed the link to his website and was able to mend my coffee machine in 30 minutes by following the advice given in the FAQ section. Very helpful. Thank you very much!

Terry Sharp

23/12/2012 04:37:49 am

What a gem Mark is! I emailed this morning about how to get into the housing on my old Gaggia Baby and he emailed back within minutes. a few phone calls later he had explained exactly how to get into the housing, what the problem was and what parts I needed to put this right.

All this was on the Sunday morning before Christmas! You couldn't wish for a more helpful guy and so knowledgeable about these machines.

Thank you

Ian T

26/12/2012 02:03:26 pm

Mark gave me straight forward advice by (sameday) email on adjusting the steam valve on a Gaggia Baby D. With the benefit of this I had the problem fixed in 5 minutes. The part that I thought that I would require I now know I don't. Without Mark's (free) advice I would have purchased a new component - indeed I had emailed him to see if he could supply it - but instead of selling me the part he gave me advice to adjust what I had. As others here have commented I am left with the impression that he knows Gaggia coffee makers well and is helpful and straightforward. If mine goes wrong again and I can't fix it myself,he is the man I will ask to sort it out!

Malcolm Osman

29/12/2012 09:48:34 am

My Gaggia Classic failed just before Christmas. Despite it being the Holiday season Mark confirmed that the solenoid was faulty and the replacement part arrived the day afterBoxing Day. Expert knowledge and all round first class service! Thanks Mark!

Russell Wood

30/12/2012 06:22:58 am

Incredible service from Mark! I had problems with my Cubika and sent an email which was replied to within minutes on a Sunday! The problem was identified immediately and I was able to resolve the problem. The result is a perfectly working Cubika. Thank you very much indeed for all your help.

Andrew C

1/1/2013 10:53:40 am

My Gaggia Classic had become blocked and I needed to separate the shower holding plate from the group body. Firstly the exploded view of the machine from Mark's website allowed me to explain exactly the problem I had. Mark then came back to me very promptly by email with a solution. Machine now up and running. Thank you Mark for your expert help. I certainly won't go anywhere else in future.

Andrew Roberts

5/1/2013 04:31:54 am

Hi Mark,

Thanks for the speedy reply.

I’ve de-scaled the machine as I do every month. Problem still there, I have as you advised removed the steam wand and it was full of scale!!! Problem sorted & as you say on you web site “70-80% faults are down to user error” how correct you are.

Once again many thanks for the speedy reply & for sorting the problem.

Fantastic service.

Terry Sharp

12/1/2013 09:18:11 am

Thank you Mark!

I now have a working Gaggia again. Even though he wasn't able to supply me with both the parts I needed, he told me where to buy them and after they arrived I contacted him again for help with the wiring as he suggested.

This is customer service at it's best! Knowledgeable, friendly and very fast to respond - you couldn't ask for more.

Kind Regards

Andrew Stagg

14/1/2013 01:02:44 pm

Had a problem with my Cubika Plus on Sunday and really missed the coffee fix. Had a quick look, found Mark's website and emailed him. Within the same day he sent a reply, I followed his advice and bingo, we are good to go.
A big thank you to Mark. I know this was free advice but he didn't need to do it and it was well appreciated.
Regards to all.

Peter C

16/1/2013 02:02:22 am

Had a problem with a "dead" new Gaggia Cubika Plus. Power going to the machine, but nothing happining. Was about to return it to the supplier for repair/replacement with all the hassle and inconvenience. Found this website and emailed Mark to explain the problem. Within an hour Mark provided a simple solution that could have been in the Instruction Book, but isn't.
A realy big thank you to Mark, for his fantastic help and service!
You are a star!

Chris D

25/1/2013 02:52:44 am

Needed a new part for my Gaggia which I found in the For Sale section. The price was much cheaper than you'd find elsewhere so went ahead and bought it. The part was dispatched promptly with no hassle at all. Many thanks, Mark - and I encourage others to buy with confidence.

Ross

2/2/2013 03:31:01 am

I needed two pieces for a service on my Cubika and they came by return of post and at a sensible price. Thank you Mark!

It was good to have the exploded diagram of my machine and the part numbers and references. Handy too when I forget the orientation of a part on re-assembly. It gave me confidence to know that I could have phoned if I'd run into trouble.

Phil

5/2/2013 01:53:00 am

Mark was brilliant. After dismantling my cubika and cleaning out all the limescale, I was convinced that I'd cured my no water flow problem. No luck. I was on the verge of scrapping the machine when I saw Mark's web site and provided him with the symptoms. He immediately recognised the problem and directed me to where I needed to turn my attention, Result! Thanks Mark.

Ian Chapman

9/2/2013 09:25:29 am

I can only echo the praise for Mark from other Gaggia users.Being far from practical, I would never have had the courage without his excellent instructions to extract and clean the solenoid on my machine. Not only that, he replied almost instantly to my email queries along the way. Now total blockage has been transformed to clear flow. A fantastic service that I would recommend to anyone.

Lou

15/2/2013 06:46:45 am

Thankyou thankyou thankyou. I was sure our cubika plus was no more, destined for appliance heaven. The solution to the problem was so simple. I am a very happy lady sitting with the first latte i've been able to make in weeks.

Alan link

27/2/2013 11:51:34 am

Thank you very much for the encouragement and instructions for my machine. The cure was very simple, as you suggested it would be.
My machine back and no charge. You are a good guy, and there are not many of them.

Ricardo Baptista

6/3/2013 01:07:01 am

Excellent Service from Mark , he has been fantastic and prompt. He helped me get my machine up and running again ...

A +++++++++++++

Steven

17/3/2013 09:44:01 am

My gaggia baby class stopped pouring water through the head,
Mark was able to guide me, step by step (phone an email) to resolve the issue.
Unbelievable service.
Thanks again

Bertie

21/3/2013 09:04:38 am

I email Mark for some advice on my broken Gaggia Baby and he emailed back almost immediately with some advice. Following his instructions I managed to fix the machine that day with ease and now very happily enjoying my coffee again. Fantastic service, couldn't have asked for more. I wouldn't hesitate to send my machine to Mark if it required it.

Steve

10/4/2013 04:53:30 am

Brilliant customer service. What a change it is to deal with someone who is more interested in getting to the route cause of a problem and deciding the appropriate course of action instead of selling you something that you probably don't need. Mark guided me step by step through how to get my gaggia classic up and running again. A perfect gent who will certainly get my business in the future.

Paul

21/4/2013 08:43:15 am

I e-mailed Mark on a Sat morning at 0800 not expecting a reply until Mon. Within 5 mins an e-mail came back suggesting a remedy for the problem with our Gaggia Classic and its now working fine again after being out of action for over a month! Would have cost me almost £90 to get it sent off for repair. Can't praise Mark and the free service enough!!!
Paul

Darren

30/4/2013 01:57:23 pm

Quite simply if you have a gaggia coffee machine you need to know this person,what a pleasant change to find someone who is keen to help and give free advice.Thank you

David

24/5/2013 04:40:29 am

Many thanks for maintaining this site. I have a Coffee deluxe as my office machine and it suddenly stopped producing coffee. This site helped me diagnose and fix the problem, as well as do a full strip and clean along the way. If I need parts in the future I'll certainly give you a call.
David

Peter link

28/5/2013 05:09:34 am

My Gaggia Cubika Plus wasn't working very well. The coffee was just dripping into the cup, I emailed Mark to see if he could help and he advised that it was likely a blockage in the outlet. No need for any parts. Thanks for getting back to me so quickly Mark, I'm now enjoying a delicious espresso as I type this. :)

Chris Whittaker

8/6/2013 12:14:27 am

Nothing to add that hasn't been said, Mark tried to sort the problem via email then serviced the machine when that didn't work (due to my stupidity!).
Just what everybody wants from service, I add my thanks to the list.

Ian

14/6/2013 12:01:38 pm

Thanks for the quick response to my email, and the advice on sorting my Baby Class. Great coffee being brewed once again!

Christos

17/6/2013 03:05:53 am

I am really amazed of Mark's very prompt answer to my technical question and I would like publicly thank him.

Christos,
Greece

Andy Avery

19/6/2013 01:24:31 am

Thank you so much! Wrote with description of problem and was talked right through dismantling base and clearing blockage. Would recommend and will certainly return for help even if money needed!

Ricky

19/6/2013 01:58:13 pm

Mark has been great help. Bought a Classic from him and he has been very helpful in answering all questions and even got me a spare nut fro the steam wand! Highly recommended.

Jim

12/8/2013 01:03:55 am

I purchased a used Baby Twin, on getting it home I discovered that no water was coming through the head. I emailed Mike on a sunday and within an 15 mins he had emailed me with advise. I followed his advice and had to email Mike again a couple of times but his advise worked. I now have a fully working coffee machine. Thanks Mike

Jim

12/8/2013 01:10:38 am

*Mark*

Andy

28/8/2013 10:53:10 am

Mark was amazingly helpful with getting our Gaggia grinder back into our lives. After more than 3 years of being without it, it now takes pride of place again in our kitchen, all thanks to his advice and a packet of fuses at a cost of £2 per 10. We truly thought we'd lost it forever - he's a god amongst men!

Colin Parry

30/8/2013 01:09:35 pm

Mark was brilliant in sourcing a replacement power switch for my Gaggia Paros machine, which is now back to it's best. Really delighted, thanks very much!

Mike Daniels link

20/9/2013 03:50:26 am

Mark was a star! Called me in response to my email question and explained the probable cause of my problem, and was dead right!
His suggested remedy was spot on, normal service now resumed.
Mark is a top guy, putting himself out to help somebody he doesn't know, rare today. Thanks again (sorry it has taken this long to post this comment!)

Matt Downes

3/10/2013 02:19:17 pm

I found Mark's website after a quick Google search for Gaggia repairs and servicing. I had just bought a Gaggia Cubika secondhand on eBay and was disappointed that it had a problem and didn't seem to work. A quick email to Mark with the description of the problem and he responded quickly, suggesting a wiring issue. A quick check of the wiring and reconnection of a loose fitting had the machine up and running. Can't ask for more than that. Great advice and response time.

Brad

6/10/2013 06:33:31 pm

Mark was great! Super quick return on my email inquiries! He knows his business! Just wish I lived on the other side of the pond for a house call on my baby gaggia! He accurately diagnosed my issue which unfortunately required a new solenoid, but always better knowing... Feel like I'm on my way to gaggia service engineer'hood;)

Lisa

8/10/2013 05:38:30 am

Fantastic help from Mark! I had almost given up hope on my Cubika when I emailed him. His first reply confirmed the problem (blocked outlet) and his second reply advised how to fix it. Machine working like new (and it's 7 years old!) for the cost of a socket set. Thanks again!

Mike

9/10/2013 12:14:41 am

I leave in a fairly remote region of Central Asia. My Gaggia of six years started leaking water around the brew head. Thank I found this webpage. I wrote and explained the problem. Got an answer right away: Bad solenoid. Through paypal I ordered a new part and had it sent to a place I would be visiting. The part was waiting for me when I arrived. Got back here and with the help of a friend, replaced solenoid. Working great now. THANK YOU FOR EXCELLENT AND HONEST SERVICE. MANY BLESSINGS, MIKE

Colin Nettleton

4/11/2013 02:34:38 am

I e-mailed Mark with details of my 10 year old Gaggia Cubika on/off switch problems, Mark responded very quickly advising to replace all 3 switches at a cost of £45.00. Parts ordered and received promptly including wiring diagram, all new switches fitted and machine is working perfectly again. I would have no hesitation in using Mark and recommending Mark to others.
Many thanks again Mark, you are a star!!

Becky

17/11/2013 10:37:06 am

What would we do without Mark! I bought a second hand cubika and could not get it to work correctly. He emailed each option and even gave me diagram numbers so I knew what bits to take apart without feeling dumb. Thanks Mark was ready to chuck it in the skip.

Philip Blake link

18/11/2013 09:28:05 am

I've bought parts for my Gaggia Classic from Mark a couple of times, and each time I've had any questions he has responded extremely quickly, and each part has been delivered A LOT faster than expected. Will definitely be using him more in the future. (I've got my dad's machine to sort out next)

Michael

30/12/2013 07:44:35 am

I've bought Baby Twin and there was no steam. Few emails later and Mark saved mi a lot of money and time with his knowledge. Simple thermal fuse. Great guy, Gaggia specialist :)

rasheed

9/1/2014 05:24:45 am

Mark was really helpful in giving suggestion about my broken baby gaggia, from this site I gathered the info needed ie; to clean solenoid valve( my first machine and never even heard about solenoid valve) found the courage to do by reading web forum and sorted myself rather than going for a repair or having to argue with the e bayer where I bought the machine from.
many thanks Mark and this site

Stephen link

16/1/2014 05:44:20 am

Mark relied to my email within minutes. A CPU fault diagnosed. New part received two days later. Twenty minutes later my Gaggia Baby Twin was up and running again.

Excellent service.

William Macdonald

23/2/2014 09:10:33 am

Great help from Mark when I contacted him yesterday, I sent him an email with the problem with my Gaggia, he telephoned me shorty afterwards and was spot on with his repaire advice, and machine is now working great, Thanks Mark.

Great service.

Nick Wood link

25/2/2014 02:46:48 am

I found Mark through Google. contacted him and was immediately impressed. I sent the Classic off last Thursday. It's Tuesday morning - 5 days later - and I've just finished an excellent cup of espresso.
Thank you Mark, the service and the care you took to keep me up to date with what you needed to do was exemplary.
If you're wondering if you should use Mark for your machine the answer is an emphatic yes.

Dave Wood

1/3/2014 02:59:13 pm

I found Mark on a coffee forum when googling for information to help me diagnose a problem with my beloved Gaggia Classic. I emailed Mark, who responded within minutes to confirm my diagnosis of a worn stem valve. Within a couple of days a new part arrived and, following a bit more advice from Mark, I was able to fit it. I am now steaming milk and enjoying my flat whites again. If anyone has a problem with a Gaggia machine I advise you to contact Mark.

Andrew Atkins

4/3/2014 11:42:33 am

I cannot praise Mark and every aspect of his service highly enough. I have had to return my Gaggia Classic to Phillips three times in its two year guarantee, however the service I received from Mark far outweighed what I got from them. Extremely speedy replies to emails, and all in all a thoroughly professional and friendly service. Thank you so much for restoring our beloved Classic to what it should be. Andrew

Gordon

11/3/2014 02:44:31 pm

Excellent service from Mark on the Gaggia which was rather poorly. The result is hugely improved coffee which is now a very welcome morning ritual. Thanks again Mark.

Richard

21/3/2014 05:36:45 am

Really impressive. Mark diagnosed my machine fault immediately and my Gaggia is now back up and running. All within the last half hour!
I will definitely buy parts/another machine from Mark when required. Great service still exists!!! :)

Leon

7/4/2014 06:32:05 am

Mark got in touch with me haveing seen my post on one of the forums. He took the time to phone me, and his advice was invaluable in enabling me to fix my own machine. Had my own efforts failed, I would have been more than happy to send my machine to Mark, as he's a guy who clearly knowws his stuff.

I also bought the parts I needed from this site (although I must stress there was no "sales pitch" from Mark at all), and got everything I needed nice and quickly. This is now my one-stop-shop for keeping my Gaggia Classic up and running.

John Blohm

22/4/2014 02:19:44 pm

Simple description of my problem resulted in Mark confirming what I not very confidently thought. Swift delivery of required part and my wife is now back to supping her regular macchiato. Any more problems and I will certainly be back in touch. Thanks again.

Paul Glavin

2/5/2014 08:30:29 am

It's difficult to add anything other than what has been said by so many others. Mark is a person that does himself out of sales to help people. If he can talk you through it he will and when you make mistakes he helps you fix those too! Thank you for keeping the coffee flowing!

Dion

15/5/2014 07:50:15 pm

Dear Mark
Thank you for your advice regarding my Gaggia’s problem. I followed whatever you suggested and I am able to enjoy here in Canada my fantastic cappuccino again!
Obviously your website is a part of my bookmarks!

Thank you again,

Dion

Robert

15/6/2014 12:29:55 am

I can only echo the many positive comments already posted here about Mark.
He was prepared to come to me (on a Saturday - even though I live slightly out of his catchment area for home visits) and used the time to not just service my Classic, but to teach me how to do many of the things myself in the future. He even sent me in the post afterwards, a spare used basket that he had. There was no charge for this.
Summary: A very knowledgeable guy, friendly and with a refreshingly straightforward approach designed to avoid unnecessary costs to the customer. Top bloke!

Thanks Mark!
Robert

Matt

24/6/2014 04:20:19 pm

Absolutely brilliant service received from Mark. I emailed him during the week as I had no pressure from by Gaggia Classic and he turned up Saturday morning bang on the agreed time.

Within 30 mins he'd stripped and cleaned it, replaced the basket from the silly thing with needs the plastic widget that Gaggia provide these days with a normal basket (which he provided free of charge) and hey presto! Coffee was once more in our lives and the world was a better place again.

There is no doubt that if anything ever goes wrong again with it I will come straight to Mark, I highly recommend his services.

Clive

27/6/2014 02:20:26 am

Mark is a star! This is absolutely clear from all the comments on this site. Thank you for all your help!

rob c

6/8/2014 12:09:48 pm

I have a much loved gaggia clasic, i was about to consign it to coffee heaven when i found this site. Mark gave me instructions on how to remove and clean the solonoid, once cleaned out it has once more sprung to life. I can only say thank you, thank you thank you.
In the words of Wayne and Garth "were not worthy".

I'll leave a contribution on your site, once again thanks
Rob

davidwelch

21/8/2014 09:11:19 am

If you own a gaggia this is a site you must bookmark.Nothing on the web to compare for knowledge and instant help
Thankyou mark I can now enjoy me espresso again

Terry

13/9/2014 11:12:58 pm

How lucky to discover this very honest and helpful man. He saved us a lot of hassle and money with advice. He has restored my faith in humanity!

Chris

26/10/2014 03:44:25 am

Hi Mark

As part of I repair cafe Im trying to repair a gaggia baby. No heat and no steam Ive tested both thermostats for continuity and they are ok. So I followed instruction on your other blogs and found the fuse on top of the boiler failed the continuity test. Thank you for your guidence. Can you sell me the fuse please.
Chris

Judith

28/11/2014 05:14:41 am

When my faithful 10-year-old machine packed up after its first ever de-scale (!), I trawled the web for help and found this site. Mark responded to my email enquiry almost instantly and after a couple of emails and 'phone calls (my partner thought I was nuts to give my number to 'some random bloke off the internet': definitely not the case!), all was well. The only email I didn't get a reply to was the one where I asked how much I owed...

THANK YOU!

Guy Hornsey link

3/1/2015 08:19:34 am

Had difficulty getting my classic to function correctly following a DIY boiler replacement and service. Emailed Mark and had a reply almost instantly (on a Saturday non-the-less). A few back-and-forth messages later over the course of the next hour, and the problem was solved. Very helpful and cannot thank him enough.

Ivan

16/1/2015 11:40:18 am

Ordered a spare part and had a few question about another part not listed as well as some general advice about my Classic. Mark responded in a timely and no nonsense manner and the email exchange that followed put my mind to rest. If anything should ever happen to my beloved Gaggia, I sure know who to call.

Thank you very much Mark.

Frank

6/2/2015 02:25:06 am

I had a problem with my Gaggia Cubika coffee machine and found Mark's name on some advice websites. I sent him an email late one evening and received a response the same day. I followed his advice and the problem was fixed the next day. I didn't need to order any replacement parts but would feel very confident if I needed to is the future. Highly recommended person.

Jacquelyn Schirmer

29/3/2015 12:16:45 am

Mark is the most efficient, generous, and helpful online support possible. Saved me going to a coffee machine repair centre and I learnt how to use a 13mm socket wrench and now I have a machine working the best it has for years.
Many many thanks. Would ensure I would buy Gaggia again.
Jacquelyn

Andrew

1/5/2015 07:01:57 am

Sorted out my broken Gaggia Classic steam knob with a replacement - Well packed and prompt delivery. Sat now writing this whilst sipping my well missed Cappuccino. Thank you Mark, you are a life saver... :)

Bob.

4/5/2015 06:57:16 am

The comments here are true. Mark responded to my email query within 12hrs over BH weekend.Simple accurate helpful advice and easier to access than the many coffee forums I have found or used.

Alex link

13/5/2015 08:45:41 am

Mark came highly recommended by the coffee forum and he more than lived up to expectations. We quickly identified a suitable Gaggia Baby Class, which he offered at a good price, including the wand upgrade and a 'crema' component. Payment process was smooth and the machine arrived within 2 days.

On arrival, we managed to mislay the 'crema' component from the filter head and had some messy results! Mark responded very quickly to my query and called to help resolve the situation. Happily we located the missing item and it is now working perfectly.

Thank you Mark!

Andrew Baines link

9/6/2015 05:25:28 am

I emailed Mark to see if he could help me fix my Gaggia Classic, as it had stopped working. He was extremely helpful and suggested what he thought the problem may be. It turns out that the solenoid valve was blocked and I needed to replace the thermal fuse. When I put the machine back together and tried to turn it on, it was tripping the RCD switch, so I emailed Mark with the problem, he called me and explained that there was probably water in some of the connections. I followed his instructions to dry the machine out and now it is up and running again! Thank you so much.

Tim

17/11/2015 10:56:02 am

Hi Mark,

I just wanted to say a big thank you for all your help recently. I emailed with a brief description of my non working Gaggia Baby Class D and received a very quick email diagnosis to my problem. I had a few other questions about fitting the part and Mark replied each time, and even called me to answer the issue I had. I would never have known where to start without your diagnosis. Cappuccino is now back on my daily list again! Thank you, you're a true star!

Cate link

30/12/2015 09:19:32 am

My two year old Gaggia Classic stopped working, and I found Mark via a coffee Forum. He directed me to his step by step directions to check the solenoid valve, and answered my many email questions throughout the afternoon with speed and grace. My coffee machine is now working perfectly. What a lovely man.

John

12/1/2016 05:12:03 pm

Mark serviced my 10 year old Gaggia Baby Class a couple of months ago. Unfortunately the solenoid blew over Christmas (no fault of Mark), but Mark supplied a new one FOC. Excellent service as in the past when he has helped me diagnose problems and supply parts. Thanks Mark!

Barbara

28/1/2016 03:23:46 pm

Mark has helped me with tips on how to remove a totally seized up shower holding plate and gasket, so now I'm back in coffee heaven. I would have been faced with a hefty repair bill had I sent it away, for what should have been a simple DIY maintenance job. Many thanks.

Claire

15/2/2016 06:10:10 pm

Thank you Mark!!!

I contacted Mark with an issue with my Gaggia Cubika.. Not one of the FAQ and he phoned me straight away and talked me through how to resolve the issue... Super grateful to say it's all fixed, and no new parts needed.. So kind of him :)

Mike Pollard

16/2/2016 11:59:40 am

Mark helped me through some diagnostics on my Classic, he was always quick to respond and gave a great friendly service, a top bloke.

Ross

17/2/2016 09:05:30 am

Had a problem with my Classic Gaggia not producing water through the head. Emailed Mark with symptoms and he replied almost immediately with a solution. Followed instructions and it turned out to be a blocked solenoid. Steeped same in descaler and machine is good as new for a few pennies. Many thanks again.

Izabela

17/2/2016 05:30:36 pm

Bought a used Gaggia Cubika yesterday. This morning wanted to make a nice coffee but the machine wasn't working. The milk frother worked fine but there was no water coming through. I was determined to find out what was the problem i. e. Send somewhere to repair. After browsing on the Internet I came across this Web. Not much thinking I contacted Mark. He replied almost instantly with possible options. I've followed his advise to clean the head valve... Machine works now spot on! He's a miracle maker! :) Thank you Mark for saving the machine and my hubby's disappointment for a nice morning with a lovely coffee.

Geoff Lygo

5/3/2016 10:17:15 am

Mark has just left me with my first cappuccino for a week, what an absolute gent he is.
I can totally recommend his services.
Thank you so much Mark.

Darren

10/3/2016 07:01:13 am

I have a 10 year + old Gaggia Classic that has seen better days. It recently stopped working and I came across Marks website and contacted him with regards to help. He fully repaired the fault and upgraded various parts of the machine. The machine is like new.
For what he charges, the care and attention he spends on your machine is remarkable.

Many thanks for your excellent service Mark and Happy Mothers Day.

Tony Smith

3/4/2016 04:21:16 pm

I found Mark by good fortune on google.I contacted him about a problem with my classic and he replied with a very detailed description of how to repair. Decided to ferry my machine to him for a full sevice which took 2 days. Cost was probably less than transport to the official repairer. The guy is brilliant and really pleasant to deal with. If you are having trouble with a gaggia and live up north don't hesitate!!!!

Bridget

22/4/2016 07:08:07 pm

I was desperate not to loose my fantastic gaggia Classic when it developed a fault. So i was delighted to find mark's website. I emailed him with details of the problem. He responded within 12 hours with a simple solution that fixed the problem. What a fantastic service Mark provides.

Pamela

25/5/2016 07:30:02 pm

As always mark helped me out with issues with my solenoid valve on my gaggia baby class. Thank you mark you're a god send

Pamela

28/5/2016 06:49:04 pm

Came across another problem with my gaggia baby class and mark was there helping me with my issue very promptly. He's a star. If left to my own devices I would have purchased a new solenoid valve or even a new machine when it was just a major descaling needed. Group head stuck too and he advised me how to get it off. Amazing service. Highly recommended

Robert Rush

28/6/2016 10:15:08 am

Been in contact with Mark over the years when he has offered advice to get my Gaggia Baby up and working again. This time I sent it down to him for a service. Impressively it was back with me in a few days and now functions like a new machine! Well impressed with Mark and his service. Can thoroughly recommend and would have no hesitation using him again. Fantastic service!

Tony Harrison

10/8/2016 05:09:22 pm

My Baby Gaggia class was behaving badley and I was nearly at the point of giving in to my wife's solution, "get a new more up market one" when I found Mark on the internet. Two emails later and I've saved myself a good few £s. I can now use those £s to add to my quality of life not replace and mend. Thanks Mark

Ellen

13/1/2017 09:11:43 am

I bought a gaggia classic secondhand which had a few issues I wasn't expecting (eg a significant leak). If it hadn't been for Mark's help it would have been rusting in the shed by now. He's an expert and he's genuinely kind; he didn't patronise me or attempt to bamboozle - me he just gave excellent clear advice that enabled me to solve the problem, encouraged me AND refused to sell me parts I didn't need. I really can't recommend him highly enough. Thank you loads, Mark!

Tim Webb

15/1/2017 03:30:27 pm

I e-mailed Mark with the problem I had with my gaggia classic he referred me to his FAQ and within an hour I had my machine up and running. Clear concise and very helpful.

Danny

17/1/2017 11:33:25 am

He is the the legend they all speak of. Great advice and very prompt service. How I wish the rest of the world could do business like this. Thanks

Pete

5/3/2017 04:34:02 pm

I recently bought a refurbished Gaggia Classic from Mark. Not only was it a reasonable price but the machine was refurbed to a very high level. Despite Marks extremely good packaging of the product it arrived with a fault on the steam valve which clearly happened in transit with parcelforce. Mark had me return the product to him (completely at his own cost) and fixed the item quickly and then sent it back. He even adjusted the OPV pressure at my request while he had it. It's arrived now and I'm over the moon with he machine and the simply superb service that I was provided.

I really cannot recommend this guy enough. Simply fantastic. Thanks again for all your help

Mark Little

13/3/2017 08:49:58 pm

Contacted Mark when my Cubika Plus stopped working through a loss of power. He was able to diagnose the problem via email and give me the solution. Machine now working perfectly. Can't thank him enough.

erwin ignacio

28/4/2017 05:44:44 am

I emailed Mark asking for help in identifying an old OPV sold at a US site. you guessed right that I already asked the US vendor but they did not know what theyre selling. Mark quickly identified the part and said it is an easy and direct fit to my invensys pump. I went ahead and bought the said OPV and installed it easily, maybe took 5mins to adjust it down to 9.5bars static. I have peace of mind that there is constant pressure through my espresso and I can concentrate more on other things like grind size and temp.

thanks so much Mark!

i mean took about technical service from a different vendor haha. If i am in the uk i will not hesitate availing Mark's expertise

Chris Johnson

22/7/2017 04:54:41 pm

I emailed Mark about my Gaggia Classic problem and Mark responded very quickly. I managed to fix it myself (amazing what blockages can do and descaler) but Mark was ready to help. I know where to come next time when I have a problem with my Classic.

Judy Cunnington

17/12/2017 10:11:33 am

Mark could not have been more helpful. After contacting him with a solenoid problem on my Gaggia Classic his first response was to try to provide me with information to solve it myself. Unfortunately 8 years of neglect could not be undone in an afternoon so I booked him to come and service the machine. Arrived promptly, replaced solenoid and gave my machine a thorough service. Hey presto - perfect coffee again! My only complaint is that he polished my Gaggia so thoroughly (it looked brand new by the time he’d finished) that I had to spend half an hour cleaning my other appliances so they didn’t look so shabby next to it! Couldn’t recommend highly enough.

Alan Hubbard

23/1/2018 01:45:46 pm

Many thanks to Mark for supplying the refurbished Gaggia Classic machine. Mark has been very helpful by email and phone getting me to enjoy my first decent coffee from this brilliant machine. If your contemplating buying a refurbished machine from Mark, don't hesitate, mine 2006 model was in excellent condition, not a mark on it - both machine and Mark are highly recommended.

Michele younger

18/2/2018 09:45:25 pm

Marks advice and link to clip allowed me to clean the solenoid and shower plate. Machine now up and running.

Allistair Heap

1/5/2018 07:28:39 am

I had a problem with a classic machine until I spoke to Mark who phones me with half an hour of emailing him. He couldn't have been more helpful. Solved the problem for me when I couldn't find the answer elsewhere. Thanks so much

Alan Hunt

12/6/2018 10:34:37 pm

What a lovely guy Mark is. There I was thinking that I would have to send my little Cubika Plus to Gaggia at a cost of nearly a new one when I came across this site. I emailed Mark who replied within minutes with the fix I needed. 5 minutes later my 15 year old machine was back up and running. Its nice to find a genuine person who is not out to fleece you.
Now I know where to come when I do need parts, a service or a new machine.
Thanks again.

Paul

14/10/2018 05:08:37 pm

Great communication and knowledgeable advice!

Bridget

28/10/2018 05:17:00 pm

Fantastic service from Mark. I sent our 8 year old machine to Mark when it ceased up. He emailed me the day he received it with an appraisal of the issues and solutions. The machine was back with me within the week and as good as new. In this world it's great to find such straightforward assistance.

Chris H

20/1/2019 05:02:29 pm

Brilliant help. My Gaggia Classic flow stop and after sending the symptoms to Mark a very quick email response describing what to do to resolve the issue. Followed the advice and hey presto one working machine

Great service, fully recommended

Paul East

9/6/2019 07:24:29 am

Dropped him a line re cubika not powering up really helpful tip to get it going again. Much appreciated.

Gabrielle Lanceley

14/8/2019 08:29:06 pm

We tried to mend our Baby Gaggia and first contacted Mark looking for parts. He said he'd have a look at the machine and might have the parts but promised nothing. I posted it to him and within a few days it was back, making much better coffee than ever before. There were 3 separate things wrong with it (including me not descaling it ....), he repaired them all for a very reasonable price and gave us a reconditioned tray that solved a leak problem we'd had since day one. We are delighted and can't recommend Mark highly enough.

Annette

1/7/2020 02:17:11 pm

I always go to Mark for parts - he has just about everything a Gaggia could want/ need! He is also a guru for advice and tips and so willing to help. I have been a returning customer for 7 years and can’t recommend him highly enough!

Mrs V

17/7/2020 01:32:53 pm

Such a lovely, helpful man. If only his customer service was the norm. I came across Marks site after he was mentioned on a coffee forum. After endless searching on how to remove a stuck shower screen holder from my Gaggia Classic. After none of the suggestions worked (Gaggia no help whatsoever), I emailed him and he came back to me really quickly with the solution. He even sent a photo showing me how to do it. Mark gave this advice without expecting anything in return. If he helps you, give him a donation. Without his website I would have to send my machine away for a full service every time I need to change the gasket.

Mehran

2/8/2020 10:29:23 am

Mark is a real expert and exceptionally helpful. My Gaggia Dosata (13 years old) stopped working. Searching for solution, I found this site and wrote to Mark. In less than 2 hours he replied. Mark guided me through various possible problems until his diagnoses was CPU problem. I managed to find and purchase a CPU from Italy and fitted it. My machine works like new. I sincerely want to thank Mark, he advised me for no monetary compensation, a true gentleman and scholar.

NigelR

16/8/2020 01:29:05 pm

I have previously be stripped down and given my Gaggia Classic pre-2015 full services with success (with the aid of Youtube).

This time, however, whenever I plugged in the machine and switched on at the wall it tripped out my household fuses. This is without even switching the machine on at the front. I rechecked all of the connections several times but could not work out what is wrong.

Whilst looking online for a local repairer I stumbled across Mark's website and contacted him. In one phone call, he told me that he was 99.999% certain that I had moisture on one of the boiler connectors and to use a fan heater for a few hours to get rid of it.

I did just that and we were enjoying coffee once again the next morning,

Fantastic customer service from a nice and very knowledgeable guy.

Thanks, Mark.

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